Florida wedding location denies bride reimbursement following groom's deadly heart attack

 Florida wedding venue, Crystal Ballroom in Lake Mary, refuses to issue a refund to bride-to-be, Tye Hinson, following the unexpected death of her fiancé, William Coney, a few months prior to their upcoming spring wedding, prompting inquiries regarding the ethics, morality, and contractual fairness surrounding this situation. Should she receive a complete refund? A partial amount? Or is she to be held responsible for not obtaining contingency insurance? A wedding venue in Florida has sparked concern after turning down the refund request from a bride whose fiancé tragically passed away months before their nuptials.

Tye Hinson and William Coney had intended to get married in May at the Crystal Ballroom in Lake Mary, but just before Thanksgiving, Coney tragically passed away from a heart attack at the age of 42.

“I contacted (the venue) two days after his death to inform them,” Hinson, a cosmetologist from Florida, shared with News6. "This wasn’t merely a cancellation. This involved a death.”

Lake Mary wedding venue details reasons for denial of refund

Instead of canceling the non-refundable contract and refunding the $7,600 she had already paid for the venue, Hinson states an unnamed employee suggested hosting a different type of event.

“The suggestion was, ‘Perhaps you can hold a memorial here on your wedding date,’” Hinson recounted to News 6.

The owner of the wedding venue has conveyed condolences for Hinson's loss but maintained that the company makes its non-refund policy clear to clients and advocates for purchasing cancellation insurance through other providers.

“Expressing compassion and issuing refunds are not equivalent, and both elements need to function within a framework that remains just, transparent, and consistent for every client,” stated Lukasz Rogowski, the owner of Crystal Ballroom, to News 6.

The bride-to-be signed an agreement with the Crystal Ballroom of Lake Mary in August, which involved a $2,000 non-refundable administrative fee. Hinson subsequently paid the company, which has been operating for more than 16 years, an additional $5,609.

“The final payment I made was literally two days before he passed away,” Hinson noted.

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